taking friction out of customer experience journeys
Become Friction Free
TEKIO provides customer experience design training and consulting services. Since 2023, we've worked with Fortune 500 firms—leveraging our deep industry experience with human centered design, project management, lean startup, and agile methodologies—to remove customer experience friction, drive a culture of innovation, and adapt to a quickly forming new era. All organizations have friction in their internal & external experience journeys; reach out, we can help you to remove it.
Customer Experience Design Consulting
We work with clients to map their customer experience journeys, persona profiles, and strategic roadmaps—helping to eliminate points of friction and deliver best-in-class products & services.
Customer Experience Design Training
We leverage and help upskill our client teams to help them remove customer experience friction, drive a culture of innovation, and adapt to quickly changing market dynamics and emerging trends.
Clients + Partners
Our Story
Patrick spent two decades working across engineering & manufacturing, logistics, and banking where he managed global projects in Europe, Africa, Middle East, and Asia. He holds an MBA from the University of Chicago and a Master of Science in Communications from the London School of Economics and Political Science. Patrick is a certified human centered design instructor through the LUMA Institute.
Patrick originally founded TEKIO to help retailers adapt and solve points of friction in the online grocery space. In prototyping an eCommerce solution, he reflected that more corporate teams would benefit from design thinking skills to remove points of friction from mature customer journeys. Patrick partnered with Mural and now trains & consults Fortune 500 firms to build better customer experiences.
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